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Programmable Incentives for Modern Retention
Customer retention has changed.
Brands no longer compete only on acquisition. They compete on engagement loops — the ability to turn every customer action into measurable, repeatable growth.
The problem is that most loyalty systems are still built for a single transaction pattern:
Buy → Earn Points → Redeem Discount.
That’s not retention. That’s a rebate.
The Problem: Rigid Loyalty, Static Incentives
Modern brands live across channels: store, app, delivery, social, email, even collaborations with other brands.
But traditional loyalty programs can’t handle that complexity.
They reward purchases, not behaviors.
They’re manual, not programmable.
And they measure transactions, not lifetime engagement.
As a result, brands spend millions acquiring customers — then lose them because they don’t know how to incentivize the right actions at the right time.
The Solution: Incentives as Infrastructure
Loiale Quests transforms incentives into a programmable system.
You can now design automated, multi-step campaigns that guide customers through actions and rewards — all without writing a single line of code.
A Quest might look like this:
- Step 1 → Follow us on Instagram → Earn 50 points
- Step 2 → Refer 3 friends → Get €20 cashback
- Step 3 → Make a purchase within 7 days → Unlock a mystery box
Every Quest is automated end-to-end: from validation to reward delivery to ROI tracking.
How It Works
- Design your Quest
Define the sequence of actions you want to incentivize: referrals, engagement, purchases, reviews, collaborations. - Add logic and conditions
Set time limits, eligibility, and frequency caps. Make every campaign dynamic and adaptive. - Assign rewards
Offer points, discounts, cashback, or exclusive perks — all connected to customer behavior. - Activate and measure
Launch Quests across channels. Track completions, engagement, and ROI in real time.
What You Can Build
- Referral Programs — “Bring 3 friends → Earn €50 + VIP access”
- Social Engagement — “Follow + comment 3 times → Earn 2x points”
- Onboarding Campaigns — “Complete profile + first purchase in 7 days → Unlock discount”
- Product Launches — “Buy new item in 48 hours → Get mystery box”
- Cross-Brand Collabs — “Buy at Brand A + Brand B → Earn 2x rewards at both”
- Employee Incentives — “Complete training + refer 2 hires → Earn bonus”
Everything is automated, measurable, and connected to your retention infrastructure.
Results from Early Customers
→ +340% increase in referrals
→ +67% higher onboarding conversion
→ +89% boost in repeat purchases
Brands using Quests are transforming retention from a marketing cost into a growth engine.
Retention, Reprogrammed
At Loiale, we believe incentives are data.
When every customer action can be tracked, rewarded, and optimized — loyalty becomes infrastructure.
Quests is the new layer of automation for modern retention.
Built for enterprise scale. Designed for teams that move fast.