Capture
- Data audit & capture strategyThe entry point to the system. Before anything runs, we need to know what you know, and what you're missing.
- Stack buildout & migrationsCRM replatforming, integrations and custom models when the tools don't cover it.
- Loyalty & membership buildA modular loyalty system, built around your brand and operated by us. Not a points plugin.
Activate
Request a call- Lifecycle architectureThe strategic layer that runs continuously. We map, instrument and operate the full customer cycle, from first purchase to churn, and keep adjusting it as new data lands.
- Growth operationsThe execution layer that runs alongside Lifecycle Architecture. A weekly hypothesis engine on top of the cycle: timing, offers, segments, sequences, tested and compounded.
- Loyalty & membership opsThe program, run monthly. Points, tiers, rewards, enrollment, reporting.
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Surveys & Voice of CustomerLoiale pick
Kno Commerce
Post-purchase surveys for DTC.
eCommerceRetailSurveysZero-party
WHAT IT IS
Captures the why: how they heard, why they bought, what they almost bought instead. Feeds Klaviyo and Shopify.
USE WHEN
You need attribution and voice-of-customer signal your ad platforms won't give you.
LOIALE PICK · Surveys & Voice of Customer
When a client asks us "which one" in this category, this is the default answer. Others can be right for edge cases, but this is where we start.
Alternatives in Surveys & Voice of Customer
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We deploy and operate Kno Commerce.
Tell us your stack. We'll tell you if Kno Commerce is the right fit, or which alternative to pick, and run the migration ourselves.
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