A hospitality group with 12 locations, one growth loop.
We connected POS, reservations and marketing into a single customer view and shipped a lifecycle program that lifted repeat visits by 31%.
+31%REPEAT VISITS
92%RESERVATION → VISIT
71%WHATSAPP OPT-IN
SERVICES
- Data audit
- Stack buildout
- Growth ops
STACK
- POS
- PMS
- WhatsApp Business
- BigQuery
The problem
Twelve locations, four systems, and no single customer view. Marketing decisions were made on gut, not data.
What we built
- Unified guest profile across locations.
- Post-visit lifecycle on WhatsApp and email.
- Reservation reminders wired to POS behavior.