Loiale as a managed retention partner

What we are

• A technical team: data engineering, lifecycle architecture and program design in one group.
• Operators, not advisors. We build the system and then run it with your team.
• Tool-agnostic. We pick the platform the case calls for and say so plainly.
• Accountable to repeat purchase and LTV outcomes, not to campaign volume.

What we are not

• Not a SaaS product. There is no platform you have to adopt to keep the system running.
• Not an AI product, and we make no claims about autonomous marketing.
• Not a single-platform email agency.
• Not a fixed playbook. There is no flow library we resell.

Who we work with

Direct-to-consumer and ecommerce brands, typically between 5 and 50 million dollars in GMV, where acquisition works and retention is the constraint. We also work with retail and hospitality operators where the same customer-data problem exists, but DTC is the core of the practice.

How an engagement works

• Diagnosis first. We look at the data layer before recommending anything.
• Build work runs as fixed-scope sprints with defined deliverables.
• Operating work runs monthly, weekly in execution rhythm.
• Everything is built in your accounts. You keep it if we stop working together.

Team

The practice is run by a small senior team of operators who have built retention systems for DTC, retail and hospitality brands across Europe.